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Frequently Asked Questions

Do you offer a free trial?

We do! We currently offer a 1 month free trial that includes all of the features of our Start Up plan. No credit card required. So, if you liked PropertyCtrl after your free month, you can simply elect to pay for the next month or choose the yearly plan for added savings.

Do I have to download anything to my computer?

Nothing at all. PropertyCtrl is a cloud based solution. What that means is that your profile, data and information are all accessible via your web browser. All just a sing in away. 

How do I create a rental application?

We offer a library of resources at your disposal. Which include rental application templates based on what state your property is located in and what type of property it is. All compliant with the Federal Fair Housing Act. 

How thorough is the tenant screening process?

Once all of the applicant's information has been gathered, our screening process provides a comprehensive report based on the applicant's credit report and background check. Once the application process is finalized, our system also shares the information found with the applicant, for transparency and provides you with actionable recommendations based on the findings. 

Can I export my budgets and financials to Excel?

Yes, all of our analytics reports, budgets and financial reports can be exported in an Excel file type. 

Are my documents and data safe?

At PropertyCtrl we ensure to implement the highest levels encryption and security available. We secure all of your data by powerful firewalls, intrusion prevention systems, antivirus software, and access controls.

What type of support does PropertyCtrl offer?

In order to help you grow and succeed, PropertyCtrl provides the following support: 

  • Library of resources: including templates, market updates and how-to articles.
  • Support members available to assist via email, chat or phone. 
Do you have a mobile app?

We're very excited to announce that we're currently in the process of developing our fully-integrated mobile app. Stay tuned!

Do payments from my tenants go directly into my bank account?

Yes, once your bank account is securely linked and verified by our system, all payments will be deposited directly into your account. 

How do tenants submit service request?

PropertyCtrl's Tenant Portal is the hub between you and your tenants. There, tenants can submit service requests, make payments, download receipts and much more. 

About our company

We are a property management software company inspired by the need to serve rental property owners and managers, with a better,  easy-to-use and more affordable way of managing their properties.


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